Each month we present an item from the Morten Collection on this blog. The Morten Collection is a nationally important postal history collection currently held at Bruce Castle, Tottenham.
As part of a Heritage Lottery Funded project, Pistols, Packets and Postmen, the BPMA, Bruce Castle Museum and the Communication Workers Union (the owner of the Collection) have been working together to widen access to and develop educational resources for the Morten Collection.
This month, Keith Shallcross, a retired Post Office Counters manager, chooses one of his favourite items…
Christmas time for Post Office counters was always extremely hectic and stressful. Double pensions, Christmas cards, overseas parcels, queues going out of the door from opening to closing time. Customers also needing to charge electricity and gas tokens. We were still expected to ensure that 95% of customers were served in 5 minutes – an impossible task at this particular time of year. We of course needed to make sure that every person was greeted courteously and dealt with politely at all times.
I remember we were asked some funny things by our customers too at this busy time. One Christmas Eve I was asked if it was possible for a card to reach the USA by Christmas Day!
As the poster says, ‘post a little happiness’. Happiness for us workers was closing at 12.30pm on Christmas Eve after having endured four weeks of Christmas pressure, and then retiring to the pub!