Here at the BPMA we are constantly striving to improve our services to our customers. We like to think we already do pretty well and the feedback you give us supports this. In the 2011 Public Services Quality Group Survey of Visitors to British Archives, 65% of our visitors rated our overall service provision as ‘very good’. This is backed up in our ongoing feedback, over the last quarter 100% of users have rated our services ‘very good’ or ‘good’.
It seems that our users are generally happy with the service we provide, and are good at telling us how pleased they are. Now we want you to tell other people how happy you are with the service we provide. We are participating in the Archive of the Year awards run by ‘Your Family History’ and we need as many of our users as possible to nominate us for the award. Nominations can be made at www.your-familyhistory.com, full details of the award are also available there. Nominations are open until December 2011 and the award will be made at Who Do You Think You Are Live in February 2012 (which we will be attending).
We would like to thank all our users in advance for their support. Equally if there is anything you think we could do better please let us know via firstname.lastname@example.org.