We are a group of four students from Worcester Polytechnic Institute (WPI) in Worcester, Massachusetts, USA. At the beginning of the summer, from May 12th to June 28th, we had the privilege of working with the British Postal Museum and Archive to develop better visitor evaluation strategies. The goal of our project was to help improve visitor evaluation within their exhibitions which primarily focused on the Last Post Exhibition.
The overall experience was fantastic, filled with opportunities and memories. We were able to visit and explore some of the most popular museums in London including the Natural History, Victorian and Albert, and Science museums. At these museums, we observed visitors to identify what they enjoyed and see how the set up can affect visitor engagement.
We also had the pleasure of working with BPMA visitors. Getting to know those who enjoyed the BPMA’s work, and asking them for helpful insight into what they learned and what they think would improve the sites. Working at events and visiting the Last Post exhibition at Mansfield and Coalbrookdale was a thrilling experience; we not only learned about the exhibitions but also were able to test many different evaluation methods such as interview, surveys, creative writing/drawing activities and observations.
We gathered some informative and gratifying feedback, for example one visitor said she “…learned so much more about a city [she had] lived in for 40 years.” Others said that they “did not realize the extent of Post Office involvement in the First World War.” The feedback we gathered was helpful and greatly aided our research objectives.
Aside from gaining new knowledge about museum goers, as a team we were able to improve our professional writing skills, communicate with a broad range of people, and work efficiently in a group setting. This experience also enabled us to grow as young professionals; we believe this project has added to a foundation of what the working world is like. Living in London was an experience of a lifetime; adapting and working in a different culture will enable us to adapt to all presented opportunities and continue to broaden our understanding of the world.
Angela, Nysa, Shuyang and George